Gaya APA

Zimmerman, D, . (1996). The healthcare customer service revolution : the growing impact of managed care on patient statisfication . America: United states of america.

Gaya MLA

Zimmerman, David, . "The healthcare customer service revolution : the growing impact of managed care on patient statisfication". America: United states of america, 1996. Hibah Buku Dra. Anita Lestari,.