Contents: PART ONE: LEARNING THE BASICS 1.What is coaching? 2.Directive and non-directive coaching 3.Listening to understand 4.Questioning 5.Playing back 6.Learning how to coach PART TWO: DEVELOPING YOUR PRACTICE 7.Contracting 8.Practical issues 9.Ethical issues in coaching 10.Tools you might use in coaching 11.Feedback and psychometric instruments 12.Coaching as a relationship 13…